Question: I would like to know whether or not a product is in stock or sold at my local Natural Grocers.
Answer: The quickest way to find out about product availability at a store is to call them directly. You can find your store’s contact information on our website here: Natural Grocers Store Directory
Question: I would like my local store to carry a product that they currently do not. How do I request that?
Answer: Your local Natural Grocers store is the best point of contact for this type of request. Please contact your local store and ask about the option of a Special Order Request.
Question: I want to place an order for delivery. How can I do that?
Answer: We have delivery through Instacart for about 98% of our stores. See the Store Details for your local store to determine if the service is offered at that location by clicking here: Natural Grocers Store Directory
If you’ve placed an order through Instacart and have questions or concerns, visit Instacart’s Help Center here: Instacart Hep Center
Question: How can I find the store hours for my local Natural Grocers?
Answer: You can find your store’s hours and address on our website here: Natural Grocers Store Directory
Question: What is your return policy?
Answer: You can review our return policy on our website here: Natural Grocers Return and Refund Policies
The most common questions we get about our return policy are:
- I purchased a product at a different Natural Grocers than the one where I typically shop. Can I return the product to my local store? Yes, you can return the product to a store other than the one where you purchased it. We require a receipt for all returns and exchanges and the purchase must have been made in the last 30 days.
- I want to return a product I purchased but I don’t have the receipt. Will you accept the return? A receipt is required for all returns.
Question: I would like more information about your Nutritional Health Coach (NHC) or nutrition classes held at Natural Grocers stores.
Answer: You can find information about all of our NHC services on our website here: Natural Grocers – Nutritional Health Coaches
You can also:
- Request a Coaching Session
- Ask a Health Coach your nutrition or health questions through our online form.
Question: I would like to stop receiving the Good4U Health Hotline through the mail.
Answer: Visit our Good4U Health Hotline Subscription Center to unsubscribe from our Good4U Health Hotline. Please note, due to the automated mailing service we utilize you may receive one to two additional Health Hotlines. Our Health Hotline is always available online and in-store!